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Account Manager

Posted: 11/18/2022

Beeze Tees is a leader in Southern NH in custom printing for apparel, signage, paper and promotional items. We have 2 retail stores located in Keene and Manchester and do all of our production in house in Marlborough, NH. 

 

We are looking for a new Account Manager that shares our passion for outfitting businesses, teams and organizations. Account Managers must be able to multi-task, offering excellent customer service while also being organized and motivated.

 

· Expansion of existing customer base
· Proactively reach out to customers 
· Respond to customer e-mails and calls within a timely fashion
· Work with our staff to make sure orders get done in a timely fashion
· Create new leads and opportunities
· Provide quotes and information to customers in a timely and accurate fashion
· Develop an in-depth understanding of the market, key customers and competitors

 
Position Overview
Provides office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects. You will be helping customers through all aspects of their order. From getting the designs and products they want to taking payment and understanding their needs and deadlines. You will work closely with our production staff to make sure orders are produced to the customers needs.
Core Values:
  • Will provide best possible quality
  • Will deliver ahead of deadline
  • Will provide quick response to customers
  • Will stand behind and guarantee our work
  • Will be fair to all customers as far as price and service.
  • Will be fair to employees
Essential Functions
  • Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Primary phone coverage (first or second to answer all incoming calls)
  • Filing of materials in general files area
  • Assist with bookkeeping/accounting functions as appropriate
  • Responsible for quoting customer jobs
  • Account manager for customers
  • Purchase supplies
  • monitors and tracks inventory
  • Sends proofs to customers for their approval
  • Answers phones and monitors all email correspondence
  • Handles customer service issues
  • May be called upon to assist with special projects and assume responsibility for the development, administration, and promotion of specific projects, as required.
  • Perform other duties as assigned
  • Marketing research to identify target customers.
  • Quoting and Closing Orders
  • Exploring the customer’s needs that fit our capabilities in terms of:
    Market and Product
    Quantity and Delivery Requirements
    Competitive Influences
  • Identifying the person(s) responsible for purchasing anything Beeze Tees, LLC offers.
  • Initial customer contact (cold calling).
Competencies
  • Integrity — Job requires being honest and ethical.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Preferred Qualifications
  • Must have formal training in office procedures and use of office equipment.
  • Must have the ability to communicate accurately and clearly both orally and in writing; pleasant telephone manner; able to think on feet when dealing with callers; customer service oriented “can do” approach to work.
  • Knowledge of computers; specifically, experience in Microsoft Office is preferable.
  • Must have superior organizational skills and accuracy.
  • Excellent problem solving and people skills also required.
  • Ability to give full attention to what other people are saying, to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, and to manage one's own time.
  • Some design experience preferred.
*The essential functions presented here are a general reflection of the leadership and management responsibilities for this position and may not be inclusive of all position responsibilities. Beeze Tees Screen Printing reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with the position overview.

 

 

Job Type: Full-time
Salary: From $16.00 per hour

 

Benefits:

401(k)
Dental insurance
Health insurance

Vision insurance
Paid time off
Short Term Disability 

Employee Discounts

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